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Help Center

Payment Questions

How can I pay with a Master Card or Visa (Debit/Credit Card)?

I don't have Paypal, how to make payment?

List of Supported Currencies

List of Supported Credit/Debit Cards

Shipping and Delivery Questions

I did not received my order yet?

Shipping Policy:

International Shipping (Outside of USA/Canada)

Where's my order tracking number?

Tracking Number Policy

I ordered using 'express shipping' and it's been over 3 weeks.

Express Shipping Delays

Custom Fees & Policy

Who pays custom fees (if any)?

Refund/Replacement Policy

How to get refund on my purchase?

Refund/Return Policy

I received the wrong item, what are my options?

I placed order of wrong item, i want different item, how to edit my order?

24 Hours Order Modification Policy

Product Information

Shoe Size

How do I know my exact shoe size?

Sneakers Size:

Flip Flop Sizing Guide